Support Policy

Before Asking Questions

Please read the documentation first because many support queries and technical questions might be resolved by the documentation itself as well as by searching through the item’s comments section or from this forum site. The documentation is created to guide you to get your website up and running. If you need further help, you may consider to register and create a new topic within this forum site.

Support Coverage

What we provide for support: Providing answers about theme’s features, problems and fixes.

What we don’t provide for support: Providing free installation service, hosting server issues, content/site-migration, code customization (unless it is related to theme’s problems/bugs for temporary fix) or any third-party plugin issues.

For more information about the scope of item support, visit Item Support Policy from ThemeForest.

Support Availability

Our support forum is available from Monday to Friday, 10:00 AM – 5:00 PM, UTC+08:00 (Philippine Time). We will try to answer all queries in 48 hrs (2 days, excluding weekends) or more, which in other circumstances, it may take up to a week, depending on some conditions like vacation leave or other important special appointments of the author.